Shipping Policy

Effective date: September 24, 2026

Where we ship

We currently ship to the 48 contiguous United States and the District of Columbia only. We're not able to ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or APO/FPO addresses at this time.

Shipping cost

Shipping is free on every order, with no minimum purchase required.

Dispatch and transit time

Each product page or your checkout will show the expected dispatch window for that item, including any preorder or seasonal-shipment timing. If no dispatch window is shown, we ship within 30 days of receiving a completed order. Transit time — how long a package is in the carrier's hands — is separate from dispatch time and varies by destination.

Weather and seasonal holds

Extreme heat, freezing conditions, and crop readiness can require us to hold a shipment to protect plant health. If we can't ship within the stated window, we'll notify you before that window expires with a revised date or the option to cancel the unshipped portion for a full refund.

Fulfillment locations

Orders may be fulfilled from our nurseries or approved partner nurseries in Oregon, California, or Ohio. Items in one order may ship separately and arrive on different days at no extra shipping cost to you.

Carrier and delivery

A carrier may leave your package at an accessible location without requiring a signature, unless another delivery method was arranged. We're responsible for loss or damage that occurs before delivery to your correct address — if your package is lost or missing, contact us and we'll investigate.

Local delivery and pickup

Where offered at checkout, local delivery is to a safe, accessible curbside or driveway location and doesn't include planting or landscape installation. For pickup orders, wait for your ready notice and bring your order confirmation to the stated location during the pickup window.

Agricultural restrictions

Some plants can't legally be shipped to certain destinations due to state agricultural regulations. If an item can't be shipped to you, we'll let you know and refund that item rather than ship it.

Questions about shipping? Email DTC@meansnursery.com or call (503) 543-7405.