Refund Policy

Effective date: September 24, 2026

We want every plant to arrive healthy and ready to grow. Because plants are living, perishable products, our refund policy works a little differently from typical merchandise — here's how it works.

Arrival guarantee (7 days)

Inspect your plants as soon as they arrive: unpack promptly, remove transit wrapping, and water and protect them per the included care instructions. If a plant arrives dead, mislabeled, or with shipping damage, a pest, disease, or a quality defect, contact us within 7 calendar days of delivery.

Dormant plants

A dormant plant with no leaves isn't necessarily dead — that's normal for many varieties depending on the season. If a plant fails to leaf out in its normal local season, contact us within 14 days of when you notice the issue so we can assess it.

How to file a claim

Email DTC@meansnursery.com or call (503) 543-7405. Please include your order number, the affected plant(s) and quantity, delivery date, a description of the issue, and clear photos of the plant, its label, and (for shipping damage) the box and shipping label. We aim to respond within 5 business days.

What we refund

For an approved claim (dead on arrival, wrong item, shortage, shipping damage, or a covered defect), we refund the purchase price paid for the affected plant(s), plus applicable tax. This is your remedy for a covered issue — we don't offer automatic replacements. Approved refunds are issued to your original payment method within 5 business days.

No post-delivery survival guarantee

We do not guarantee a plant's survival, establishment, or performance after a healthy delivery. Decline caused by planting conditions, watering, weather, or pests and disease introduced after delivery is not covered. See our full Terms of Service for complete coverage details.

No change-of-mind returns on live plants

Because plants are perishable and returns can spread pests or disease, we can't accept live-plant returns for a change of mind. If we ask you to return a plant because of our error, we'll provide instructions and cover reasonable return shipping.

Nonliving merchandise, if offered

Request a return authorization within 30 days of delivery for unused items in original packaging. You cover return shipping for a change of mind; we cover it if the return is due to our error or a covered defect.

Order cancellations

Contact us before your order enters picking or packing for a full, no-fee cancellation. Once picking or packing has started, changes may not be possible.

Questions about a refund or your order? Email DTC@meansnursery.com or call (503) 543-7405.